Term And Conditions

1. Delivery

• Delivery slots are subject to availability.

• We provide free delivery to a single location per order, for a one-time purchase of S$100 or more.

• For purchases less than S$100, a delivery fee of S$8.00 will be imposed.

• Deliveries are available in Singapore only.

• Deliveries will be made within 3 working days from the day of order. Advance ordering is not allowed.

• Please notify immediately of any change to your delivery address, date or time of delivery, or contact number. Any changes in the delivery address or date or time of delivery after the submission of your order may incur an administrative charge of S$10.00.

• Where you specifically instruct us to leave your delivery outside the door of the specified delivery address, such delivery shall be at your sole risk and you accept all liability and risk of loss, theft and damage. For all other deliveries, please arrange for someone to receive the delivery and sign off the delivery invoice or device.

• If an order is cancelled, or if no one is at the delivery location to receive the order during the confirmed delivery slot, we reserve the right to reschedule or cancel the delivery and charge you a re-delivery or cancellation fee of S$8.00.

• If there is any damaged or incorrect product (s) (including delivery of additional product(s) not ordered by you), please contact us within 24 hours at admin @seawaves.com.sg. We will offer a replacement or refund of the damaged or incorrect product(s), or arrange for the re-delivery, collection and/or return of the incorrect product(s).

2. Orders

• After your order is received, our customer service representative will contact you to confirm the order details and to arrange for delivery.

• No cancellation is possible after the order confirmation slip is generated by the system.

• Once accepted goods are considered sold and are non-refundable.

Seawaves Frozen Food Pte Ltd will always strive to fulfil all orders placed by our customers. In the unlikely event that there is no stock for the ordered product, Seawaves Frozen Food Pte Ltd reserved the right to reject the orders.

3. Payment

• Payment can be made through either Paypal, Credit card or Debit card.

4. Product and Pricing

• All prices quoted on Seawaves Frozen Food Pte Ltd website (www.seawaves.com.sg) are in Singapore Dollar (S$). Prices can be subjected to change without prior notice.

• Special promotions are valid while stock lasts.

• All prices quoted are inclusive of a 7% Singapore Goods and Services Tax (GST)

5. Privacy Statement

• As a responsible business operator, Seawaves Frozen Food Pte Ltd treats all customers’ information with the strictest confidentiality.

• All our staff and suppliers who are users of the database are responsible and accountable for the security of the information within their areas of responsibilities.

• Information gathered may be used to inform customers of our upcoming promotions and events or for our marketing and research purposes.